Account

Delete Your Account

Request deletion of your Famto account and personal data any time — in the app or by email. No login to this website is needed.

Option 1 — In the app (fastest)

  1. Open the Famto customer app and sign in with the phone number linked to your account.
  2. Go to Profile → Settings (or About Us → Help) and choose “Delete Account”.
  3. Confirm the deletion. Your profile data is wiped immediately and you are signed out.

Option 2 — Email request

  1. Send an email to support@famto.in from your registered email address (or include your registered phone number) with the subject “Delete my Famto account”.
  2. We verify the request against the registered phone number, then delete the account.
  3. Verified email requests are actioned within 7 business days, and you receive a confirmation once done.

What gets deleted

  • Full name, email address and profile photo
  • Saved home, work and other delivery addresses
  • In-app preferences linked to the account

What we must retain

Order transaction records kept for tax, accounting, fraud-prevention and dispute-resolution obligations under applicable law (kept in anonymised or aggregated form where possible).

Payment gateway references required by financial regulations — held by the payment provider under their own retention schedule.

Support correspondence needed to demonstrate that a deletion request was honoured.

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